Call Center/BPO

Our professional Call Agents provide a true extension of your business through personalized engagement. Find out how.

Call Center Services

Inbound & Outbound Call Center

Increase lead conversion with our Dedicated Agents utilizing their expertise to help drive your prospects into customers and surpass Key Performance Indicators to ensure success.

Experience the TeleDirect Difference with our Dedicated and Shared Call Agents providing your customers an exceptional call experience while simultaneously providing you results-driven performance.

Inbound Call Center Services

Outbound Call Center Services

Zagz Tech Call Center Services

Hiring the Best of the Best

If you think making outbound calls is simple or easy, think again. As with any profession, it requires a great deal of knowledge, training and practice to perform at a high level. So when you partner with a ZagzTech, you get highly trained phone specialists who enjoy what they do and are motivated to excel on behalf of your business.

Grow Your Business with Outbound & Inbound Call Center Solutions

Grow Your Business

Most businesses understand the importance of providing fast, professional customer service over the phone. However, the time and expense of training and managing employees for outbound calls can be prohibitive. Not to mention the growing cost of securing more office space to handle the needs of your business. Why be limited to the number of cubicles in your office? That’s why more companies are turning to outbound call center services at TeleDirect to grow sales and provide better customer service teams.

TeleDirect’s dedicated agents work exclusively on your project and leverage customer specific training to reach out to prospects and customers on behalf of your company. The use of our Dedicated Agent model has proven to increase our clients’ ability to scale and meet growth and retention demands.

  • Build your brand. Your company’s brand is one of its most important assets. Delivering positive, professional communications over the phone is one of the best ways to build it. This is especially true if you conduct most of your sales over the phone, or have a business where customers never come into your location.

Advantages of Outbound Call Center Services

  • Save time and money. We use economies of scale and highly efficient outbound call center software to deliver services in a cost-effective manner. Zagz Tech helps you optimize ROI for a variety of tasks and customer outreach initiatives. And thanks to our outbound call center software – we use the most advanced technology for all of our business process outsourcing – optimal efficiency is always ensured. Make your operation leaner. Weather the storm with ZagzTech’s proven outbound call center services.
  • Grow sales. Our outbound call center agents receive extensive training in phone sales techniques and customer service. They also become experts in your product or service so they can answer all customer questions, highlight the benefits as well as the features, and motivate people to buy.
  • Improve customer service. Bad service is one of the quickest ways to lose customers. Our outbound call services agents are trained to take orders, close sales, and resolve problems in a timely, professional manner. This results in a positive experience for customers and your business.

Call Us, Write Us, or Knock on Our Door

We improve your customer experience and brand reputation

Contact us today for a personalized consultation. We’ll respond immediately and come up with a gameplan. Together.